Hi, We're geting wet cofe grounds in grounds container. Not "pucks" like we're used to. The machine is...

Hi, We're getting wet coffee grounds in grounds container. Not "pucks" like we're used to. The machine is brand new and we are wondering if this is a problem, or just part of the machines learning process?
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Me too! Not even a week old. I have been moving the beans around by hand in the hopper to make sure they get to the grinder in sufficient supply and it seems to be improving. Except for last night when it happened again (after adding beans, but the hopper was not entirely empty). I have a message in to WLL Tech Support. Like another poster above, seem to be getting more water in drip pan arms from within machine. I assume normal as these extend under for that reason? However, it's about an 1/8 cup of water and a few grounds for every 3-4 shots pulled.
  Ace       Nov 01, 2013 12:06PM
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Sometimes oily beans can cause the same issue. The wet pucks wont hurt the machine or effect the flavor of the coffee. If your beans are oily, try turning the grind setting just a bit coarser.
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Here are some questions I have answered for them that you might consider in your settings: As far as the sloppy coffee pucks are concerned, there might be a few solutions. First, what brand/roast of coffee beans are you currently using? Are they meant for espresso? Are they oily at all? What fineness of grind and aroma settings (the little coffee beans on the screen) do you currently have the machine set to?
  Ace       Nov 01, 2013 12:06PM
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I was going to ask the same questions that James did. Maybe the type of coffee you're using is causing the wet grounds.

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That's the trick!  Got some great alternative bean options from the sales group. Tried the Lavazza Super Crema and Lavazza Tierra Intenso. The machine works great with these...dry puck, much more crema no need to continue to help the beans down the grinder. 

I am (was) a Starbucks snob. The flavor of these shots are comparable. Intensois is, well a little more intense. But nt bitter. Super Crema is really smooth, but still works in a latte without losing flavor. 

my problem is solved!

  Ace       Nov 18, 2013 04:31PM
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I am using the Lavazza Super Crema and, still having the same problem

  rue       Dec 13, 2013 11:38AM
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