The beans wil not pas through my Encore until I get to a minimum of seting 10. I am trying to find my best espreso...

The beans will not pass through my Encore until I get to a minimum of setting 10. I am trying to find my best espresso setting. Anyone else have this problem?
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Fd1d660302c7ae9ecd77d4e05d780e42
Are your beans oily?
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4c79bb48845d8cace08229efa83f76be
No. I am using Starbucks Espresso beans.
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Fd1d660302c7ae9ecd77d4e05d780e42
Starbucks espresso beans are very oily. The oily surface causes the beans to be slippery. The small auger can not pull the beans in and force them down between the grinder burrs. When the grinder is on a fine setting the burrs are close together. Oily beans will slip out and not grind.
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