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Question by Andrew G.

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Hi, I followed your very clear video on removing and replacing the brewunit, however the gears on the machine do not match up with the teeth on the brew unit, I have the unit on neutral and have tricked the machine with the card, however the teeth on the machine do not quite turn far enough around to fit the brew unit to it, any ideas?
Answered by Maggie
E239c350690d12a858e492bc395c19b8 Andrew, If the machine is not resetting to the neutral point, it would likely need to come in for repair. There may be an issue with the mechanism, the motor itself, or even the switch not tripping correctly. To set that up, please call us at 1-888-411-5282, option 3 for Technical Support, and we will be happy to assist you. 11-01-13 04:38PM
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