my machine ventilate light is on - I have tried to ventilate but no water comes out of the spout - help

my machine ventilate light is on - I have tried to ventilate but no water comes out of the spout - help
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Try resetting the machine to the factory settings. Make sure that there is nothing under the water tank preventing it from seating all the way down. You can also try manually priming the machine. Click on the link below to see a short video on priming. http://www.wholelattelove.com/videos.cfm?playvidID=358
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