I just tried my BCG80XL for the first time - total failure. The beans are droping down out of the hoper into the...

I just tried my BCG800XL for the first time -- total failure. The beans are dropping down out of the hopper into the grinding area, and it makes grinding noises, but no grounds are coming out. I've followed the instructions several times for taking it apart and trying to dislodge a blockage, but no luck. Any other suggestions before I send it back?
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Unfortunately, our Technical Support team won't be able to offer much help with this particular model, as it is supported directly through Breville. Their technical support department is quite friendly. More information about how to contact them can be found at http://www.brevilleusa.com/support .
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