Thank you for your submission. It is quite an easy fix. If you are able to get liquid from the hot water wand this is a good sign. Steam and hot water and drawn from the same place in the machine. Remove the tip of the steam wand. You can do this by unscrewing it. There is a small white gasket between the tip and the wand so be careful not to lose this. Get a pipe cleaner and run it up the inside of the steam wand. There is most likely a blockage and it is usually right at the end of the wand. It is caused by milk build up. Make sure that you run the steam for a few seconds after every use to make sure the wand is clean and prevent future clogging. Please feel free to call us at 1-888-411-5282 if you have any questions or need some more help.