We bought the above machine from you a little over a year ago and I just got an error message and the machine will no longer work. The message is E 05 "Restart to Solve". Pressing the power button does nothing, and unplugging, waiting, and then replugging the machine in still show the error and it still doesn't work. I don't seem to be able to remove the brew group. I have been washing and lubricating it regularly, but it seems stuck in the machine at this point. Any ideas?
An E-05 error is a blockage somewhere in the water circuits, and would necessitate the machine coming in for repair. If you have not done so already, please contact our Technical Support team at 1-888-411-5282, option 3. Technical Support is available Monday through Friday, 9:00 a.m. to 6:00 p.m., and Saturday, 10:00 a.m. to 3:00 p.m., EST.06-24-14 04:59PM