E 05 error - machine stopped working

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We bought the above machine from you a little over a year ago and I just got an error message and the machine will no longer work.  The message is E 05 "Restart to Solve".  Pressing the power button does nothing, and unplugging, waiting, and then replugging the machine in still show the error and it still doesn't work.  I don't seem to be able to remove the brew group.  I have been washing and lubricating it regularly, but it seems stuck in the machine at this point.  Any ideas?

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