E 05 error - machine stopped working

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We bought the above machine from you a little over a year ago and I just got an error message and the machine will no longer work.  The message is E 05 "Restart to Solve".  Pressing the power button does nothing, and unplugging, waiting, and then replugging the machine in still show the error and it still doesn't work.  I don't seem to be able to remove the brew group.  I have been washing and lubricating it regularly, but it seems stuck in the machine at this point.  Any ideas?


Answered by Maggie
E239c350690d12a858e492bc395c19b8

An E-05 error is a blockage somewhere in the water circuits, and would necessitate the machine coming in for repair.  If you have not done so already, please contact our Technical Support team at 1-888-411-5282, option 3.  Technical Support is available Monday through Friday, 9:00 a.m. to 6:00 p.m., and Saturday, 10:00 a.m. to 3:00 p.m., EST. 

06-24-14 04:59PM
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