F1319ea3965dafeff77e561e2cec3a67

Help: it just shut down in the middle of grinding!

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We've had our titanium a little over a year and this morning the whole thing just shut down in the middle of grinding.  It turned off. We can't get it to turn back on.  The brew unit is stuck in lock position and we can't get that out either.  The manual is not helpful - any chance someone can help?

Thank you...

Missing our coffee...


Answered by Maggie
E239c350690d12a858e492bc395c19b8

That sounds like a couple of different issues, all combining to a need for the machine to come in for repair. If you have not done so already, please contact our Technical Support team at 1-888-411-5282, option 3. Technical Support is available Monday through Friday, 9:00 a.m. to 6:00 p.m., and Saturday, 10:00 a.m. to 3:00 p.m., EST.   

06-23-14 10:40AM
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