E239c350690d12a858e492bc395c19b8 Reputation: 18

My Recent Activity
Maggie answered the question Bosch Benvenuto b30 steam wand upgrade?

Hello!  Unfortunately, we do not stock parts or do service for Bosch products.  However, I would suggest contacting Bosch directly-they might be able to give you some suggestions.  They can be reached at 1-800-944-2904 or at http://www.bosch-home.com/us/

4 months ago
Maggie answered the question Descaler for Gaggia Unica

Congratulations on your purchase!  You're going to love it.  The Dezcal is a little bit on the harsh side for the Unica.  We do recommend the liquid descalers, but if you dilute the Dezcal a little bit more than normal (half or 2/3 of the packet to the tank full of water, as opposed to a full packet), that should work just...

4 months ago
Maggie answered the question is this the valve for a gaggia classic

Yes, this is the solenoid valve for the Gaggia Classic.  You may want to try cleaning it before replacing it, if you haven't already-please feel free to contact our Tech Spport department for cleaning instructions, at 1-888-411-5282, option 3.

4 months ago
Maggie answered the question does this valve fit the gaggia classic

Yes, this is the solenoid valve for the Gaggia Classic.  You may want to try cleaning it before replacing it, if you haven't already-please feel free to contact our Tech Spport department for cleaning instructions, at 1-888-411-5282, option 3.

4 months ago
Maggie answered the question Gaggia Baby Twin (2012)

If you've done all that, then it's likely an issue with the electronics, and would need to come in for repair.  I would suggest calling our Technical Suppor team, they would be able to set that up for you. They can be reached at 1-888-411-5282, option 3.

4 months ago
Maggie answered the question wondering why

Have you tried contacting our Technical Support department?  They will be able to assist you, either in correcting the issue at home or setting up a repair or exchange.  

4 months ago
Maggie answered the question New Baby Class Owner

If you are using the pressurized filter basket (the single shot/pod basket or the pressurized double shot), the puck will always be damp.  However, adding an extra pinch of coffee should dry it out. As for the temperature of the coffee, make sure that you preheat the machine for at least 10-12 minutes, preheat your portafilter (leave it...

4 months ago
Maggie answered the question Warranty & Misc.

The warranty on our refurbished units is 6 months parts and labor.  The Titanium is a great choice-it has three different programmable sizes, tons of different grinder settings, and a secondary boiler for super steaming capability.  It is not, however, designed to do what we think of as a traditional cup of coffee-the closest thing it...

4 months ago
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