E239c350690d12a858e492bc395c19b8 Reputation: 236

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Maggie answered the question The perfect tamper for Jura Capressso ec-100

Thank you for your post!  I contacted Jura-Capresso, as we don't do tech support or troubleshooting for their product, and they informed me that the proper size tamper for this machine is 51 mm.

4 days ago
Maggie answered the question Random problem - grinding, tamping, no coffee dispensed

Chris, thank you for your post.  It sounds like there might be a few things going on with the machine.  Try this first: http://www.youtube.com/watch?v=N0aApA_Lw9I , and if that doesn't clear up the issue, please call in to Technical Support at 1-888-411-5282, option 3, and we can give you some more suggestions.

4 days ago
Maggie answered the question Fitment for Synchrony Logic RS?

Thank you for your post!  Yes, this part does fit on the Synchrony Logic RS-you just have to remove both components of the Auto-Frother first.  

4 days ago
Maggie answered the question Advice for a start-up

Mark, thank you for your post.  I'd definitely suggest calling in to our Commercial Sales department, at 1-888-411-5282, option 1 for Sales, and then option 2 for Commercial Sales, give them your price range and the features you are looking for, and let them make some suggestions.

6 days ago
Maggie answered the question Shower Screen in the brew head

John, thank you for your post.  Try this: Make sure that your machine is cold and unplugged before beginning. Remove the portafilter, drip tray and drip grid from your machine. Move both the steam and hot water wands as far away from the group head as possible. Make sure that you are very careful when...

6 days ago
Maggie answered the question No drew my coffee

Marina, thank you for your post.  Cuisinart does all of their own troubleshooting and technical support in house-they can be reached at 1-800-726-0190.  They would be best equipped to assist you.

6 days ago
Maggie answered the question delonghi espresso bar32

Cristi, thank you for your post.  DeLonghi does all of their own technical support in house-I think your best bet would be to check with them directly.  They can be reached at 1-800-322-3848.

6 days ago
Maggie answered the question Applicability

Mike, thank you for your post.  It can be done!  It just takes a lot of force to remove it.  A strap wrench is the best tool for the job.

6 days ago
Maggie answered the question Do grounds jam?

Lori, thanks for the post.  I'm honestly not sure-Cuisinart does all of their own technical support in house.  They would be your best bet for assistance-they can be reached at 1-800-726-0190.

7 days ago
Maggie answered the question Gaggia Baby Twin

Bobby,  thanks for the post!  It's the same wand that comes with a Baby Twin, it'll work with no issues whatsoever.

7 days ago
Maggie answered the question Warranty

This machine was refurbished by Whole Latte Love, and carries a 6 month warranty for parts and labor with us.  

6 months ago
Maggie answered the question Question about what was fixed on this specific machine.

Our refurbished units are items returned under our 30 day return policy, and can no longer be sold as a new item because it has been lightly used.  Refurbished units carry a 6 month warranty through Whole Latte Love, which covers parts and labor only. We are not able to provide information for specific machines, as we have a large...

6 months ago
Maggie answered the question "Priming circuit" will not shut off even after shutting machine down and restarting

Remove the water reservoir, make sure that it is firmly pushed back in place, then remove and clean your brew unit (rinse it under warm water to make sure that all the grounds are removed).  Turn the machine back on, and it should prime.  If not, please contact our Techinical Support team for further assistance or to set up a repair....

6 months ago
Maggie answered the question Krups 618050

Unfortunately, it is not-the main reason for the dual boiler system is to be able to go directly from brew to steam without any wait time.  This machine cannot do both simultaneously.  If you have any further questions, please contact our Sales team at 1-888-411-5282, option 1 for Sales, and then option 1 again for Residential....

6 months ago
Maggie answered the question What does Teflon do here?

The milk is less likely to stick to the carafe itself, making it easier to clean.  Also, if you put it in the freezer, less likelihood of freezerburn!

6 months ago
Maggie answered the question model number

Per Bodum's website, the model number is 1308-16.

6 months ago
Maggie answered the question Thermostat replacement

Thanks for the post!  We don't have a specific brand we recommend, but if it works for a computer, it'll definitely work for a Gaggia New Baby!  Radio Shack is probably your best bet.

6 months ago
Maggie answered the question Pannarello Latte Art Wand

That's a question we hear a lot!  Unfortunately, Gaggia has discontinued the Latte Art Wand at this time-we're looking for another supplier, but currently don't have any in stock.  

6 months ago
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