E239c350690d12a858e492bc395c19b8 Reputation: 206

My Recent Activity
Maggie answered the question Warranty

This machine was refurbished by Whole Latte Love, and carries a 6 month warranty for parts and labor with us.  

4 months ago
Maggie answered the question Question about what was fixed on this specific machine.

Our refurbished units are items returned under our 30 day return policy, and can no longer be sold as a new item because it has been lightly used.  Refurbished units carry a 6 month warranty through Whole Latte Love, which covers parts and labor only. We are not able to provide information for specific machines, as we have a large...

4 months ago
Maggie answered the question "Priming circuit" will not shut off even after shutting machine down and restarting

Remove the water reservoir, make sure that it is firmly pushed back in place, then remove and clean your brew unit (rinse it under warm water to make sure that all the grounds are removed).  Turn the machine back on, and it should prime.  If not, please contact our Techinical Support team for further assistance or to set up a repair....

4 months ago
Maggie answered the question Krups 618050

Unfortunately, it is not-the main reason for the dual boiler system is to be able to go directly from brew to steam without any wait time.  This machine cannot do both simultaneously.  If you have any further questions, please contact our Sales team at 1-888-411-5282, option 1 for Sales, and then option 1 again for Residential....

5 months ago
Maggie answered the question What does Teflon do here?

The milk is less likely to stick to the carafe itself, making it easier to clean.  Also, if you put it in the freezer, less likelihood of freezerburn!

5 months ago
Maggie answered the question model number

Per Bodum's website, the model number is 1308-16.

5 months ago
Maggie answered the question Thermostat replacement

Thanks for the post!  We don't have a specific brand we recommend, but if it works for a computer, it'll definitely work for a Gaggia New Baby!  Radio Shack is probably your best bet.

5 months ago
Maggie answered the question Pannarello Latte Art Wand

That's a question we hear a lot!  Unfortunately, Gaggia has discontinued the Latte Art Wand at this time-we're looking for another supplier, but currently don't have any in stock.  

5 months ago
Maggie answered the question Thermostat replacement

Thanks for the post!  We don't have a specific brand we recommend, but if it works for a computer, it'll definitely work for a Gaggia New Baby!  Radio Shack is probably your best bet.

5 months ago
Maggie answered the question Ambiente Powersteam

Tony, thank you for your post.  For that, I would suggest contactinng our Commercial Sales team at 1-888-411-5282, option 1 for Sales and then option 2 for Commercial.

5 months ago
Maggie answered the question Urnex Full Circle Descaling Liquid

I would suggest contacting DeLonghi for that-they're the best ones to ask about that, as they do all of their own support and service in house.  They can be reached by phone at 1-800-322-3848.

5 months ago
Maggie answered the question Panarello wand frothing

Hal, thanks for the post!  We do have several videos about the pannarello wand.  "How to Froth Millk with a Pannarello Wand" https://www.youtube.com/watch?v=ocjpPcMApNI ; "Comparing and Troubleshooting Frothing Wands (the latte art wand is not available currently) https://www.youtube.com/watch?v=zfyoCpjMPrs ;...

5 months ago
Maggie answered the question how come espresso extracts from only one hole?

For your first question, Annie, there might be a blockage in one of the holes-remove the spout entirely (just pull it right off), and rinse it really well, and that should clear up the issue for you.  The three different buttons (espresso, caffe, and cafe lungo) are each just different expressions of liquid volume; basically, small, medium,...

5 months ago
Maggie answered the question RE: Rancilio Silvia V3 Espresso Machine

If you're getting grounds consistently sticking to the shower screen, the portafilter is a little bit too full-take out a good-sized pinch or two from the portafilter before tamping, and that should clear it up!

5 months ago
Maggie answered the question grinder setting for MDF

2 is a little bit low-a good starting place is between 5 and 8 for espresso, depending on the type of coffee you are using.  Did you just clean it out or did you re-calibrate it as well?  If you did not calibrate it, contact our Technical Support team at 1-888-411-5282, option 3 for some instructions.  Technical Support is...

5 months ago
Maggie answered the question Price?

Thanks for the post!  I apologize, it doesn't show me which other refurbished model that you wanted to tag for this.  For a comparison, your best bet is to call our Sales Team directly at 1-888-411-5282, option 1 for Sales, and then option 1 again for Residential.  Our Sales Team is available Monday through Thursday, 9:00 a.m....

5 months ago
Maggie answered the question Bean hopper

Diane, thank you for your post.  It does depend on the beans-dark, oily beans will not fall into the hopper very easily without a little bit of an assist.  We do have a video about how to clean out and recalibrate the grinder:  http://www.youtube.com/watch?v=N0aApA_Lw9I which should clear up the issue.  

5 months ago
Maggie answered the question No steam

Sounds like the steam cam isn't connecting properly or is loose.  This is a pretty easy fix, but I don't have a way to send it to you directly through here.  Please contact our Technical Support team at 1-888-411-5282, option 3, and ask for the steam cam instructions. That should get you back on track.

5 months ago
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