0d219748120cdc26ee5d5603498f2d11 Reputation: 378

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Sanfam answered the question hard water

While the softener cartridge included will do the job, it requires regular re-charging to keep it up-to-par and on to of the task of softening the water coming in.  This is something that most users will need to do monthly.  If you want to be absolutely certain, consider installing a water softener on your inbound water line and use...

about 8 hours ago
Sanfam answered the question Clarification of capabilities

This is exactly correct.  A heat exchanger machine has a boiler which contains a chamber filled with water at a constant boil; The water for the brew circuit is fed through this water at just the right speed, allowing it to absorb just enough heat to reach a perfect brew temperature at the machine's head.  As these are two separate...

about 8 hours ago
Sanfam answered the question Gaggia Classic Compatibility?

This basket will do the job just fine!

about 8 hours ago
Sanfam answered the question Profitec Pro 700

Unfortunately, this machine already has the shortest possible feet possible while allowing for the water source selector and water line to be fitted.  It's possible that the height might be shortened by removing/simply not installing the cup warmer, however.  That part accounts for roughly 1 inch of total height.

about 8 hours ago
Sanfam answered the question Water Source

Regarding a water softening system, we do not currently have any specific information on in-home softeners that we can recommend for installation.  However, the industry does have a few prominent players, such as BWT, who are well-regarded and may offer inline softening systems scaled to your intended use.  Your best bet is to...

3 days ago
Sanfam answered the question not working after being cleaned

While your best bet would be to contact Capresso to troubleshoot the grinder directly, you may want to verify that everything was installed in the correct order and orientation; Any parts being out of position could be preventing a safety switch of some sort (common on these types of grinders) from being triggered, assuming it uses one at all.

3 days ago
Sanfam answered the question gaggia 97004

The machine you're referring to is a simple "Group-Valve" regulated semi-automatic espresso machine.  It uses the same pump and boiler as a Gaggia Classic, but lacks the semi-adjustable OPV and 3-way solenoid that make the Classic a superior performer.  It also uses a (slightly) less tactile set of switches for control....

3 days ago
Sanfam answered the question Gaggia Classic Semi-Automatic Espresso Machine, Conflicting Instructions

Honestly, I would suggest disregarding the included instructions and watching this video instead.  It will give you a much more clear impression of what's different between the three baskets.   https://www.youtube.com/watch?v=DSZR7YwPFvA

5 days ago
Sanfam answered the question Does this fit the Gaggia Classic as a replacement to the metal drain tube?

Unfortunately, the part you were referencing did not come thorugh.  This is the item that should work for your machine: http://www.wholelattelove.com/Gaggia/gaggia-cf0149.cfm?

5 days ago
Sanfam answered the question Upset with the Brera

If you want to find a reputable local shop, your best option may be to start local and ask a local coffee shop if they are familiar with any service centers in the area.  Alternative, Philips/Saeco sells several variants of the platform as their own model; You can try contacting them to see if they have a local authorized support...

7 days ago
Sanfam answered the question Gaggia Baby Twin Touch Panel bad again...

I'm sorry to hear about the repeat issue with your machine.  Honestly, that sort of problem would indicate that either there was a moisture leak on the interior of  the machine, or a buildup of goop (even if only in the form of a thin film) on the outside of the panel.  You can try cleaning it (irregularly) with windex to...

7 days ago
Sanfam answered the question Brewtus IV Low Brew Pressure

The ultimate test for "Is it the machine, or is it the Grind/Coffee?" is to try placing a backflush disc into the machine, lifting the lever, and reading what the brew pressure gauge pegs at.  If it reaches 9-11 bar, your machine is A-OK, and you should instead turn your eyes to your grinder, your prep technique(s), and/or...

7 days ago
Sanfam answered the question Add coffee

What specific machine do you have?  Once I have a make/model, I might be able to offer some more assistance.  In general, though, an "Add Coffee" message can indicate a clogged grinder, or a malfunctioning sensor of some sort.  If disassembly and cleaning doesn't help, the next step is typically service.

7 days ago
Sanfam answered the question Self TestOn start up, I am getting the display blinking "self-test", and the usual pre-rinse does not happen anymore. Once it has stopped this clicking (like it was trying to do something), it says ready for use. Press the button, and then it grinds, then

Honestly, the problem you've described sounds like a fault in the control board of the machine.  Any time you find something like this stuck in a "self test" loop, it usually means something failed but isn't being properly displayed as such.  Your best bet at this point is to send the machine in for service.

7 days ago
Sanfam answered the question Fill water tank message but water tank is full

I'm sorry to hear about the problem you encountered trying to get through to us.  Odds are high, however, that the problem is actually just a bad magnetic float (found on the lower corner inside of the tank underneath a removable rubber plug).  This part can be replaced with no tools, and can be purchased online from the link...

7 days ago
Sanfam answered the question ROk referbish kit

At this time, these parts can only be purchased as a single unit through the package you're referring to.

7 days ago
Sanfam answered the question La Pavoni PC 16 - Pressure Valve Leaking

When it comes to these machines, your best bet is to contact their US Support Agency, European Giftware, to troubleshoot. They can be reached by phone at 914-664-3448.

7 days ago
Sanfam answered the question Gaggia Baby suddenly stopped working

If the power light comes on and does not heat up, odds are fairly good that you have a case of a blown thermal fuse.  The boiler uses one of these fuses to ensure that both you and your machine areprotected in the event of the boiler reaching too high a temperature.  While the video may not be entirely relevant, I've included a...

7 days ago
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