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Sanfam answered the question Refurbished Gaggia Coffee White

As the Gaggia Coffees being sold are refurbished older inventory that may have been returned by customers or otherwise rendered unavailable for sale, expect a machine that will function perfectly, but potentially cosmetically perfect.  If you're looking to start out on an espresso machine and don't need something to look its best...

2 days ago
Sanfam answered the question Leaking steam wand on gaggia titanium

You're somewhat on-target: If the steam wand is not heavily used, it s o-rings may have started drying out somewhat prematurely.  Fortunately, the Gaggia Titanium is not seriously involved to access; One of our customers made a video documenting the replacement of the valve assembly.  It does require some comfort with tubes,...

2 days ago
Sanfam answered the question Front door

In addition to the spring-latch on the left-side, the Accademia also has a set of magnetic latches that hold the top-left corner in position.  This, however, is offset by the roughly 1.5lbs of brass that make up the front-mounted drip tray. If the door is pulling out-and-down for any reason, it could be that there is too much weight on the...

2 days ago
Sanfam answered the question Trade in's?

While we're always evaluating new ways of approaching the market, we do not have a trade-in program at this time.  

2 days ago
Sanfam answered the question Coffe grinder static electricity

In general, there isn't too much that can be done to reduce static charge than "simply" upgrading to a higher-tier grinder.  While the Encore may produce an excellent and consistent grind, it maintains its reasonable price by not having some of the features of its up-market kin, like anti-static screens.  

2 days ago
Sanfam answered the question Does it support E.S.E pods?

While ESE pods typically work adequately with single-shot baskets, this machine is designed to be used with a properly loaded portafilter.  If the ESE pod can't sit evenly, it may result in an inconsistent or uneven extraction.  Essentially, "Maybe," but it's not guaranteed to make a for a great shot.

2 days ago
Sanfam answered the question Pressure gauge

Any time you plumb an espresso machine into a water line, your best bet is always to place a pressure regulator between the supply and the machine itself.  Typically, setting these to between 30 and 40 PSI is ideal.  

2 days ago
Sanfam answered the question Imported?

At last check, these cups were all manufactured in Italy.

2 days ago
Sanfam answered the question Does it fit the Gaggia Synchrony Logic?

This wand will fit the Syncrony Logic like a glove.  

2 days ago
Sanfam answered the question steam wand tips?

In our experience, the Expobar steam tips appear to fit Profitec's steam wands perfectly.  On the other side, the Rocket Espresso steam tips do not seem to fit consistently.  

2 days ago
Sanfam answered the question Warranty

The Refurbished Platinum Visions ship' with a 6 month warranty through Whole Latte Love.

2 days ago
Sanfam answered the question Warranty

For the Saeco Vienna Plus you referenced, they ship with a 6-month warranty covering parts and labor.  Other manufacturers' machines may ship with different levels of warranty coverage, but 6 months is typical.

2 days ago
Sanfam answered the question will this unit fits my Gaggia Titanium?

This brew unit will absolutely fit the Titanium!  

2 days ago
Sanfam answered the question Rancilio Bottomless Portafilter

With all Bottomless Portafilters, expect them to ship without filter baskets.  manufacturers have been known to occasionally include them, but none have been consistent.  

2 days ago
Sanfam answered the question Does your silvia steam handle replacement part come with the metal clip?

The knob pictured does not come with the clip.  The newer-style knob with the chrome insert does, however.

2 days ago
Sanfam answered the question Filter Holder issue

Have you attempted fully dismantling and cleaning the brew head components?  odds are, some coffee has accumulated around there and is making for a rough attachment.  Alternatively (and less likely), the group gasket may be drying out or wearing down prematurely.  As these typically have a 2-ish year shelf life, this is less...

15 days ago
Sanfam answered the question Gaggia Brera won't prime

Was the problem happening before the machine was descaled?  If not, it's possible some piece of scale broke loose as a result of running the process, and is now plugging part of the water circuit.  I would suggest running another descaling cycle (making sure to use a strong descaler, such as Gaggia Decalcifier or Urnex Dezcal....

15 days ago
Sanfam answered the question Changing the Gaggia Classic Pannarello wand with Rancilio Silvia wand

While this doesn't necessarily void your machine's warranty, any damage caused while modifying the steam wand could.  That said, I'm an owner of a Silvia-wanded Classic.   The benefits I've noted are: Significantly greater control of the frothing process due to having a small, single-hole tip With the right...

15 days ago
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