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Sanfam answered the question size

These cups will hold between 11.5 and 12.5 fluid ounces of liquid.  Why the range?   In general, double wall cups tend to have their exact volume will vary slightly.

about 1 month ago
Sanfam answered the question Portafilter

Unfortunately, this part is not compatible with anything we're familiar with from Capresso.  

about 1 month ago
Sanfam answered the question rocky setting for espresso

With the Rocky, the initial "dialing in" of the grind is largely down to trial and error.  I would suggest starting around "8", grinding and attempting a few shots, and adjusting downward one step at a time and repeating.  Once it's dialed in, you'll be set for this particular bean.  If...

about 1 month ago
Sanfam answered the question Steamy Wanda and Rancilio Silva V3

The steam tip on the Silvia's steam wand is most certainly removable.  After a while of, well...not being removed, milk will work into its threads and cause it to seize up.  I would advise taking a pitcher, fill it with some room temperature water, and then steam it until hot.  Once too hot to hold, you can try removing the...

about 1 month ago
Sanfam answered the question How many mm. does the portafilter has?

Unfortuantely, this won't fit the machine in question.  When it comes to portafilters, it's not just the diameter, but also the shape of the filter and its retaining tabs that make a huge difference.

about 1 month ago
Sanfam answered the question Grounds in drawer

Moving to a slightly finer grind may actually help--In some cases, moving to a finer grind will create a better environment for building (and releasing) pressure after a brew cycle is finished, resulting in a drier puck.  In other cases, an excessively fine grind may be slowing the flow of water through the puck and could result in the...

about 1 month ago
Sanfam answered the question Gaggia Titanium turn knob does not work after descaling ended

Has the problem been resolved, or is it still stuck reading "Close knob"?

about 1 month ago
Sanfam answered the question Saeco Royal Professional cracking noise and no coffee!

While I'd like to say that replacing the gears is simple, it's far from a straightforward task on a Saeco Royal.  This is likely the right time to have the machine brought in for professional service.  If it is within the warranty, Saeco would be your primary point of contact--They handle the warranty process internally within...

about 1 month ago
Sanfam answered the question Power use and heat output

As others have said, the machine will definitely heat a room.  However, I'm glad to look into the possibility of adding this to our comparison database for future (and popular current) products.  

about 1 month ago
Sanfam answered the question Gaggia 2-way pin for pressurized filter

John is correct!  Same product, different names.  The Two-way Pin has a bunch of names, all of which mean "breaks down the laserbeam of coffee fired out of the pressurized filter basket."

about 1 month ago
Sanfam answered the question power on

As this is a machine designed for home use and features a relatively small boiler, it is not in the machine's best interests to be left on continuously, but rather to be powered on and warmed up for the periods of time in which you intend to use it.  For users wanting an "always-on" option, I strongly recommend considering a...

about 1 month ago
Sanfam answered the question operation

That is correct.  The button on these grinders acts as both a latch and a simple safety mechanism.  In order to grind continuously, simply press and hold the power button with the top securely closed.

about 1 month ago
Sanfam answered the question will this part work on my unit?

Based on what information I can locate, this part is not compatible with your 115Vac machine.  This board is 230Vac-exclusive.  

about 1 month ago
Sanfam answered the question Attibassi Brand

While we do not have any immediate plans to bring this brand into our catalog, I'm glad to bring this to the attention of our Director of New Products for review.  In the mean time, keep your eyes open for a few new offerings from some of Italy's most famous roasters in the coming weeks.  

about 1 month ago
Sanfam answered the question Does this fit the Saeco Poemia?

So long as you remove the rubber hand grip, this (or any other Gaggia/Saeco clamp-on pannarello wand) should fit perfectly fine!

about 1 month ago
Sanfam answered the question single serve pods

These are actually single-pot bagged coffee, not pods.  As such, I would not expect them to work with the MCP.

about 1 month ago
Sanfam answered the question descaling solution

With any descaling solution, always dilute it as per the manufacturers' instructions.  These vary from one brand to another, but are typically found on the packaging.

about 1 month ago
Sanfam answered the question Double Boiler

On the baby twin, these are set up in series; On the Baby Twin, water for the steam circuit exits from the top of the boiler where it normally would, and is then directed to the steam boiler and back up through the steam valve into the frothing wand.  Basically, water pre-heated to brew temperature is fed into the steam boiler where it is...

about 1 month ago
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