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Sanfam answered the question could not start my ECM Technika IV

As the technician with the most hands-on experience with the ECM Technika IV, I think I'm likely the best person here to help you out.  The problem you describe is unfortunately lacking some key details that would help us better diagnose the problem.   You mentioned the light having turned on, but then switching...

about 1 month ago
Sanfam answered the question frame color

The machine you've tagged, the Mazzer Mini Electronic Type B, has a power cord as indicated--it exits the machine from the front left corner.  The body of the machine itself is done up in a metal-flake silver paint.  

3 months ago
Sanfam answered the question Fill water tank message

More often than not, this message pops up when the little grey float located in the water tank is either no longer floating, or has developed a small leak.  This float contains a magnet that, once the water tank is full, trips a switch inside of the machine--this results in it registering a "full tank."  If either of these...

3 months ago
Sanfam answered the question How do I trace this order?

If you have not received the product, you should first check the tracking number found on your order.  You can access this information by signing into your account and viewing your order from your Order History page--the tracking number should be found at the top.  Alternatively, feel free to contact customer service, they can...

3 months ago
Sanfam answered the question Standby Mode

Much like other modern machines with built-in power saving modes, the Brera can be left plugged in and switched on (at the rear switch, that is) for extended periods of time without issue.  We typically suggest turning it off at the main switch if you expect to be away from the machine for more than one day at a time, as this disconnects it...

3 months ago
Sanfam answered the question Keeping the Accademia plugged in to receptacle.

The Accademia can be left plugged in and switched on (the rear switch, that is) for extended periods of time without issue.  We typically suggest turning it off at the main switch if you expect to be away from the machine for more than one day, as this disconnects it from the main power and reduces the risk of damage due to power surges or...

3 months ago
Sanfam answered the question Replacing vibe pump with rotary pump on an Office Control.

While it is certainly possible to do an entire rotary pump conversion on your machine, it's not a process that is well documented, isn't entirely as straighforward as on a Lever-style machine, and is basically a "tank-delete" in that you can either fit a rotary pump *or* a water tank due to the parts occupying the same space....

3 months ago
Sanfam answered the question sylvia

With regard to the symptoms you described, are you certain that it was steam that you saw, and not smoke?  In general, twelve years is a solid run for a semi-automatic espresso machine.  While it is probable that either our shop (or any other trained technician) could fix or rebuild the machine, the age would typically require the...

3 months ago
Sanfam answered the question Is the Water Softener required in the DeLonghi EC860

Water softeners are generally helpful for maintaining a stable and consistent quality of the water going in.  If you have relatively soft water to start, it likely won't be of much benefit to you.  I would advise contacting DeLonghi to be absolutely certain of this, however, as they may have a better answer for you.

3 months ago
Sanfam answered the question Old School Steam wand retrofit possible on Baby Gaggia?

While it isn't possible to retrofit the old-style steam wand to the machine, you can certainly achieve the same results through using the Gaggia Latte Art Pannarello Wand.  This wand essentially extends the steam arm to a usable length with a single-hole tip at the end.  While it is possible to retrofit some Gaggia New Baby models...

3 months ago
Sanfam answered the question First Day with my Baby Twin

As the guy starring in the video, I'm glad to hear that it was able to help you out!  The idea was to do just what you did there--to start from a blank slate and create from scratch a better user's guide.  With some time, I expect to carry this idea through the rest of the model range.  If you have any suggestions for...

3 months ago
Sanfam answered the question De-scaling a Brewtus II

Descaling one of these machines can be done, but it isn't something to be rushed through.  Generally speaking, the boilers are designed to accumulate some degree of scale along their side walls.  Below, I've copied in the full set of instructions walking tech-savvy technician through this process.  Please read through them...

4 months ago
Sanfam answered the question what's the warranty?

For refurbished machines, Jura Capresso offers a Six (6) Month warranty starting on the date of purchase.  I'm not aware of Jura Capresso offering an extended warranty on their machines at this time.

4 months ago
Sanfam answered the question Gaggia Titanium

While you can use Cleancaf, we would instead advise using a more aggressive (and aluminum-safe descaler) such as either the Gaggia Liquid Decalcifier, or Durgol Swiss Espresso Descaler.  Either of these two would perform the job correctly without risking any damage to the aluminum rapid steam boiler.

4 months ago
Sanfam answered the question Gaggia Titanium

If water is coming out of the steam arm while the knob is in the fully-closed position, it's probable that the steam valve has either failed or is on its way to doing so.  While this is something that can be done with enough technical know-how and experience, we typically advise sending machines with this sort of issue in for...

4 months ago
Sanfam answered the question Capress EC Pro

Neither, actually.  This cup warmer is passively warmed by the heat rising off of the boiler located just a few inches below it.  This means that the warmer may take several minutes to begin reaching a useful temperature, but it will eventually do an adequate job of keeping cups at a useful temperature.

4 months ago
Sanfam answered the question tamping with Gaggia New Baby

First and foremost, largely disregard what the pamphlet that shipped with your machine stated about which baskets do what.  It's somewhat convoluted and kind of confusing.  If you received the normal loadout of baskets, you should have one (1) pressurized doubleshot ground filter basket, one (1) unpressurized doubleshot ground...

4 months ago
Sanfam answered the question does the internal tube to the pannarello snap on to the top inside

This part fits through the wider top-half of the tube "pointy-side down" and will just barely stick out through the end when properly attached.  If it doesn't stick out, you'll likely experience strange frothing performance. 

4 months ago
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